Herimar Adventures Privacy Policy
Herimar Adventures values and respects your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our tour booking services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information Collected
- Contact information: We collect your name, email address, phone number, and other contact information necessary to process your bookings and provide customer support.
- Payment information: When making bookings, we may collect payment information such as credit or debit card numbers, billing address, and other information necessary to process transactions.
- Booking information: We collect information about the tours and trips you book with us, including dates, times, locations, and specific preferences.
- Location information: When you use our mobile services, we may collect information about your location to provide location-based services, such as directions to tour starting points.
- Other information: We may collect other information relevant to improving our services, such as feedback about your experience with us.
Use of Information
- Booking processing: We use your information to process your bookings, confirm tour details, and provide documents related to your reservation.
- Communication: We use your contact information to send communications related to your bookings, updates about our services, and to respond to your inquiries and requests.
- Personalization: We may use your information to personalize your experience with us, providing tour recommendations based on your preferences and booking history.
- Service improvement: We analyze the collected information to better understand the needs and preferences of our customers, in order to continuously improve our services and offer a more satisfying experience.
Information Sharing
- Service partners: We may share your information with service partners, such as tour operators and payment providers, to facilitate the provision of the services you have booked.
- Legal compliance: In certain circumstances, we may be required to disclose your personal information in response to legal requests, such as court orders or legal proceedings.
- Consent: We may share your information with third parties outside of the situations mentioned above with your explicit consent.
Minors
- Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can remove this information from our records.
Changes to this Policy
- We may update this Privacy Policy periodically to reflect changes in our privacy practices. We recommend that you review this page regularly to stay informed about how we are protecting your information.
Contact
- If you have any questions, concerns, or requests related to this Privacy Policy, please contact us through the following means:
- Email address: info@herimaradventures.com
- Phone: +238 522 32 36
