Cancellation Policy

    1. a) Cancellations more than 48 hours in advance: Reservations canceled up to 48 hours before the service date will not incur cancellation fees.
    2. b) Cancellations between 24 and 48 hours before the service date: Reservations canceled between 24 and 48 hours before the service date will incur a 50% cancellation fee, provided a valid medical justification is presented. The medical justification must be sent by email to [email protected] within 24 hours of the cancellation.
    3. c) Cancellations less than 24 hours in advance: Reservations canceled up to 24 hours before the service date will incur a cancellation fee of 50% of the total reservation value.
    4. d) No-show: In case of no-show on the day of the service, 100% of the reservation value will be charged as a cancellation fee.
    5. e) Exceptional situations: For cancellations due to family emergencies, natural disasters, or other unforeseen circumstances, please contact our customer service to discuss possible exceptions.
    6. f) Grupos On Request: Cancellation conditions for groups will be defined on a case-by-case basis, upon request and prior confirmation. For more information, please contact [email protected].

Cancellation Process:

  • All cancellations must be requested in writing via email to [email protected].
  • Refunds will be processed within 10 business days after the cancellation is confirmed, using the original payment method.

Contact for Cancellations

By using the services of Herimar Adventures, you agree to the terms of this Cancellation Policy. Thank you for trusting us with your adventures and tours! Last updated 06/28/2024
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